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    Ionut Petreus
    Popup Proactive chat after 10 seconds in case of no action...Answered
    Topic posted May 31, 2019 by Ionut PetreusRed Ribbon: 250+ Points, tagged Chat 
    62 Views, 4 Comments
    Title:
    Popup Proactive chat after 10 seconds in case of no action on customer side
    Content:

    Hi,

    Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side?

    BR,

    Ionut.

    Code Snippet:

    Best Comment

    Ionut Petreus

    Hi Jessica,

    Thanks for your response.

    The chat is placed on brand.com pages. I will have to use both ProactiveChat and Syndicated Cond. Chat Link.

    I've read the documentation couple of time for both syndicated widgets but I could not find a direct solution.

    So far the only way to implement these is with javascript.

    BR,

    Ionut.

     

     

    Comment

     

    • Jessica Bradley

      Hi Ionut,

      Is chat placed on your brand.com pages or CP pages?

      Are you using the Syndicated Proactive chat widget? The code references the SCCL (syndicated conditional chat link).

      Any more information you can provide would help.

      Thank you!

    • Ionut Petreus

      Hi Jessica,

      Thanks for your response.

      The chat is placed on brand.com pages. I will have to use both ProactiveChat and Syndicated Cond. Chat Link.

      I've read the documentation couple of time for both syndicated widgets but I could not find a direct solution.

      So far the only way to implement these is with javascript.

      BR,

      Ionut.

       

       

    • Jessica Bradley

      Hi Ionut,

      I apologize for not getting back to you sooner, I've been traveling, so have been slow to respond.

      I see that there is a 'best answer' marked. Did you figure out the answer?

      --Jessica

      • Ionut Petreus

        Hi Jessica,

        No worries, I hope that you had a great time :) .

        I've realized that what I've been trying to do can't be done from the widget attributes. I can be done only with additional javascript code.

        BR,

        Ionut.

      • Ionut Petreus

        Hi Jessica,

        No worries, I hope that you had a great time :) .

        I've realized that what I've been trying to do can't be done from the widget attributes. I can be done only with additional javascript code.

        BR,

        Ionut.