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    Hardik Gupta
    Significance of the shift type On-callAnswered
    Topic posted May 17, 2017 by Hardik GuptaGold Trophy: 10,000+ Points 
    172 Views, 7 Comments
    Title:
    Significance of the shift type On-call
    Content:

    Hi,

    There is a shift type on-call. I have tried exploring it. What I understand is that we cannot assign any activities to the resource during the that shift. Suppose On-call is from 9am-11am then activity is assigned after 11am. The resource time is blocked for that period. 

    But how does one use this as I could see that a resource can open the mobility application and still start the activity during the on-call period.

    Couldnt find any help in the documentation regarding this too.

    In short What is the significance of this shift type and what is the best use of this?

    Regards,

    Hardik Gupta

    Version:
    Oracle Field Service Cloud 17.2

    Best Comment

    Zsolt Tolgyesi

    Hi Hardik,

    We are using this function to give on-call shifts to the technicians. For example a guy have a normal working time from 8:00 until 17:00, then on-call from 17:00 until 20:00. The Routing (manual move always possible) don't give activities for them in the last period, but the dispatchers can easily identify who will be available for urgent jobs. For the morning it's a little tricky, because the technician will see his all day activities after he activate his route, this case just avoidable with telling them to not start any activity before they time window starts.

    Or am I misunderstand something?

    Regards,
    Zsolt

    Comment

     

    • Zsolt Tolgyesi

      Hi Hardik,

      We are using this function to give on-call shifts to the technicians. For example a guy have a normal working time from 8:00 until 17:00, then on-call from 17:00 until 20:00. The Routing (manual move always possible) don't give activities for them in the last period, but the dispatchers can easily identify who will be available for urgent jobs. For the morning it's a little tricky, because the technician will see his all day activities after he activate his route, this case just avoidable with telling them to not start any activity before they time window starts.

      Or am I misunderstand something?

      Regards,
      Zsolt

    • Hardik Gupta

      Hi Zsolt,

      I was trying this feature and so kept it in the morning. Your use case is good example.

      So what I understand is that we can block a certain technician for extra hours post the regular shift. If needed dispatcher can dispatch activities? So suppose it is post work hours and a technician is "on-call", then dispatcher has to change the shift or just drop the activity on the route and the technician will complete it?

      Thanks,

      Hardik Gupta

    • Zsolt Tolgyesi

      Just drop in the route and call the technician in the same time, because the on-call means the technician available for additional jobs, but not watching his device constantly to monitor new activities. The technician deactivate his route after the on-call time expires as normal.

      In the "before" case (when the on-call is the first shift and after that a regular shift follows) results will be different if the new activity have a specific time slot.

      Zsolt

    • Hardik Gupta

      Thanks Zsolt!!

    • Ravi Shankar

      Hi,

      I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call". The second step overwrites the first one. Any recommendation on how this can be achieved?

      Thanks

      Ravi

    • Hardik Gupta

      Hi Ravi,

      It would be great if you can post your query as a separate question as your question is logically different from the current thread. It can then be answered by me or any other members over here. 

      Regards,

      Hardik Gupta

    • Danette Beal

      Hi Ravi,

      I agree with Hardik. Since we already have a best answer you will be more likely to get a response by posting it as a new topic.

      Regards,

      Danette, Community Manager