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    byron stearns
    Partner CTI service
    Topic posted June 21, 2019 by byron stearns, tagged Channels, Configuration and Administration, Setup and Configuration 
    42 Views, 1 Comment
    Title:
    Partner CTI service
    Content:

    Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanks

    Comment

     

    • Karyn Kurland

      Hi Byron,

      Please review Chapter 9 Configuring Computer Telephony Integration (CTI) in the Oracle Engagement Cloud Implementing Service. I'm not sure if this link works for you but try it.  https://docs.oracle.com/en/cloud/saas/engagement/19b/faiec/configuring-computer-telephony-integration-cti.html