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Hi,
I'm looking at the path analysis... the little numbers don't add up. I assumed the numbers meant how many conversations took that path and would therefore add up... what do they mean?
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Hi
i think that is the number of time this state was used but not sure
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Would be good to get a little more context but what you are seeing is that 40 conversations went into qna. 3 times you "looped" around this (possibly incorrect value?)
Then 3 conversations went to expire and 25 went to unresolved. The fact they don't add up to 40 possibly shows that conversations we're incomplete - you might be looking at only completed. Copying in my colleague to have a look as well
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Thanks, Grant. It was indeed just incomplete.
Just filtered by intent qna but no other filters is attached - it's huge so I can't take a screenshot of the full image and I don't see an option to export it so hopefully it shows a bit more context.
Is looping round a qna value just asking more questions without clicking?
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Insights relies on a return transition to mark conversations as complete. But QnA has this transition also set to QnA. This is why you see incomplete as well as looping conversations.
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