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    Sarah Sheehan
    Choosing a mobile device and browser + browser...
    Topic posted April 22, 2015 by Sarah SheehanBronze Medal: 1,250+ Points, last edited August 16, 2016 
    279 Views, 1 Comment
    Title:
    Choosing a mobile device and browser + browser compatibility test URL
    Content:

    For complete information about the OFSC (TOA) Browser Support Policy, please visit this link:

    https://cx.rightnow.com/app/answers/detail/a_id/8415

    Oracle Field Service Cloud's SaaS application can be reached through most any cell phone, laptop, computer or tablet that can access the Internet through a browser. However, there are some things you will want to consider when selecting a mobile device and browser for the field. 

    For example, in order for a mobile device to be able to send a tech's location to be displayed in Map View, the mobile device needs to have a browser that supports HTML5 and has our geolocation API enabled. Certain devices/browsers work better than others, and each has their own strengths and weaknesses that should be evaluated based on the requirements of the resources in the field.

    We recommend that once you select a device, you test it with our Compatibility Test URL (see attached PDF), and then if it passes these tests you should proceed with performing full scenario testing. You can do this by logging in to the test environment with the device/browser and confirming that the functionality works as expected. 

    General things to keep in mind when selecting a device:

    • Affecting browser configurations can greatly impact the functionality. Even if a device and browser are tested to be functional, if a user or company alters the browser configuration settings (such as refusing offline caching) this will affect the functionality
    • Battery life
    • Screen size
    • Device durability
    • Remote control
    • Bluetooth
    • Mobile holding devices within the truck

    Device-specific information related that should be considered when evaluating device/browser options:

    • iOS blocks access to files (such as pictures) within the device
    • Samsung devices have a special API for Mobile Device Management (these APIs seem to work nicely with Oracle Field Service Cloud)
    • Android devices work better than iOS devices for SmartGPS
    • Apple devices manage power consumption better than Android, so battery life is generally better
    • For GPS Telemetry: in order for GPS coordinates to get into Oracle Field Service Cloud, a browser needs to be opened on the mobile device and be in active modA device with Windows 7 and a GPS chip does not pass location information from the GPS chip to the browser. If you want to use a Windows 7 device with a GPS chip for using GPS information within Smart Location, further work/development would be required within the device build. This may also be true for devices using Windows XP.
    • Clients using Windows phones may experience issues, including being unable to view pictures.

    Comment

     

    • Santosh Patil

      Sarah

      This post and answer 8415 helps in selecting appropriate device for Field Service technician. 

      Thanks 

      Santosh Patil