Policy Automation for B2C Service

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Topic

    Jonathan Watson
    OPA to trigger a "named event"?
    Topic posted August 4, 2015 by Jonathan Watson 
    204 Views, 3 Comments
    Title:
    OPA to trigger a "named event"?
    Content:

    Hello forum,

    I need to know whether, on completion of an embedded (within Service Cloud) OPA form, a “named event” be triggered in Service Cloud?

    We could trigger a Custom Process Model (CPM) in Service Cloud as a result of an update but this is more complex and is considered a customisation.

    Thanks
    Jonathan

    Comment

     

    • Davin Fifield

      Hi Jonathan, 

      I assume you mean in Agent Desktop? The OPA workspace control doesn't provide a specific way of doing this, so I think your only option is to trigger an update based on a data change that is made in the Service Cloud database by the OPA interview when it completes. 

       

      Davin.

    • Nathalia Vieira

      Hi all.

      I know this is an old post but lets hope anybody sees it.

      I have the same demand as Jonathan: to trigger an event or rule after submitting the OPA interview.

      I followed Davin's suggestion to use a workspace update as trigger, but when I submit the OPA interview, the data on the workspace are only updated after I click on refresh on the agent desktop. However, after the data is updated, the rules are not triggered. Isn't there another way to trigger rules when submitting the interview?
      Regards,

      Lucas

    • Davin Fifield

      At this time, there is no built in way to trigger the workspace to automatically refresh when the interview is submitted.