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    MWanuga
    Queue assignment when creating a new incident
    Topic posted September 23, 2019 by MWanuga Green Ribbon: 100+ Points 
    17 Views, 2 Comments
    Title:
    Queue assignment when creating a new incident
    Summary:
    How is the default queue assigned?
    Content:

    When I manually create a new incident, I see that a specific queue value is chosen from the queues available in the drop-down.  Can anyone tell me where this default queue value is coming from?

    Version:
    18C

    Comment