Purchasing

Get Involved. Join the Conversation.

Topic

    Sabarish Ganda
    Cannot view Purchase Order Approval Details after the PO is...
    Topic posted August 12, 2019 by Sabarish GandaGold Medal: 3,500+ Points, tagged Approvals, Approvals/Notification, FAQ 
    70 Views, 13 Comments
    Title:
    Cannot view Purchase Order Approval Details after the PO is in Open Status
    Summary:
    After all the Approvals are done for a PO and if we want to all the history of all the details in the approval Notification, screen is going blank. Please check the attached document for more details.
    Version:
    Oracle Fusion 13, 19B
    Document:

    Comment

     

    • Suman Guha

      Have you logged a SR for the issue?

      • Sabarish Ganda

        Hi Suman,

         

        Yes I did, they asked me to post it here

         

      • Sabarish Ganda

        Hi Suman,

         

        Yes I did, they asked me to post it here

         

        • Suman Guha

          What is the SR #?

          • Sabarish Ganda

            SR 3-20657400781 : Cannot view Purchase Order Approval Details after the PO is in Open Status

            • Vijay Goodavagaram

              This is a PO which was created 3 months back and all the human tasks for this document would have been purged by now. I agree that a blank page should not be shown under this situation. A bug will be logged against the appropriate team to handle this situation more elegantly with a message indicating the purge policy and also optionally provide a link to the SOA purge policy for customers to review, if there are further questions.

              Spoke with Rohit Rathore from support (SR owner) and he mentioned the purge situation was already updated in the SR#3-20657400781. Is the intent of this topic to discuss about a possible enhancement to the extend the period before purging tasks so that you can still view the approval details of old POs ? The approvers are still listed in the main document history page.

              • Sabarish Ganda

                If Possible please make this as a enhancement request because most of our approvers attach documents while approving.

    • William McLarty

      We have this same issue - once a Req/PO has been approved or rejected you cannot find the approval path that it took...

      • Vijay Goodavagaram

        Can you please review my above update to see if it applies to your Requisitions/Purchase Orders as well ? If not, please provide the SR#

    • prathyusha mandava

      Hi,

      We currently have a PO in production instance. When the Procurement Manager who has access to all the required roles clicks on Pending Approval status link in the Change Order screen. A popup is coming with Status: Permission Denied (The logged in user doesnot have permission to view task history)

      This is the case happening only with this PO for all the users having required roles. When users opens up the other PO's, they are able to see all the details.

      Can we get the reason why this is happening only with this PO. The required screenshots are attached.

      I have logged an SR for the same SR 3-20873385591 and it was informed that based on the current approval task purge policy, the old completed approval tasks has been purged from soa datastore.

      Questions:

      1. What is Oracle purge policy on approval tasks in brief?

      2. If the Change Order is approved, then if Approval details are purged, then atleast that data is getting stored in View document history or view order history. But our Change Order is still in pending approval status. If data gets purged, it is effecting the business. What can be the solution for this. 

      3.  What is the time frame for purging is?

      4.  Can we set or override the purge policy?

      Could you please provide us answers for these.

       

      Regards

      Prathyusha Mandava

      • Vijay Goodavagaram
        1. All completed approval tasks get purged after 30 days. Completed, in short means a terminal state. Approved, Rejected. 
        2. Approval tasks for Change Order/Initial Order that is in pending approval/pending supplier acknowledgment will not get purged, as these tasks are *not* in completed state.
          • I have already discussed this with Rohit Rathore (your support contact for SR 3-20873385591) yesterday to update your SR with this info and also to engage you in identifying/resolving the issue you re seeing. 
          • ​I have already checked your instance and confirming that the approval tasks for your Change Order are available, as expected. 
        3. Purge policy/timeframe: 30 days for completed approval tasks
        4. No option to extend the purge policy

         

        • prathyusha mandava

          Thankyou Vijay Goodavagaram for your valuable information on this. I will get the details from Rohit Rathore.

          Approval tasks for Change Orders which are in pending approval status are required for us since we are unable to determine who it is waiting on approval for, due to being unable to view the approval task history. Even for auditing purpose, we need to ensure there is record that would reflect this information as well.

    • Michael Jang

      After reviewing the data attached in the previous email, we found that the human tasks were created on 7/19/2018 and have been marked as stale (STATE = stale and VERSIONREASON = Auto_Stale).  Human tasks older than 180 days will be purged and some tasks may be marked as stale for various reasons during that process.  To reprocess the PO, please ask customer to try to withdraw and resubmit it.