For partners that build or integrate commercially available applications and service solutions with the Oracle Cloud Platform
For partners that provide implementation or managed services around Oracle Cloud Applications
We have a requirement to create a custom object in OEC and we need to expose this object in DCS so that customers can upload attachments to this custom object.
As far as I know, attachment upload is possible for Service Requests. Is this also possible in custom objects? If yes, can anyone share how to do this?
Hi John,
Yes it is possible , There is REST API to upload Attachments in Custom Object , bind the API in your VBCS and On particular action invoke the below API
API : https://POD CRM /salesApi/resources/11.12.1.0/CUSTOM_OBJECT_API_NAME/OBJECT_ID/child/Attachment
For More details : https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=106155803688975&id=2327091.1&displayIndex=5&_afrWindowMode=0&_adf.ctrl-state=s239uqonx_300
Thanks
Nags.
Thanks for the reply, Nags!
Yes this is possible through Sales/Engagement Cloud REST API and I'm familiar with the steps. What I don't know is how to upload from local machine (desktop) to Digital Customer Service, then from DCS uploads it to Engagement Cloud.
These steps are correct right?
Hi John,
Yeah ! You are correct , you need to load the file from your desktop/pc and on the success scenario you will invoke EC API and attach it against to the Custom Object record.
Cheers!
Nags.
Hi John,
Yes it is possible , There is REST API to upload Attachments in Custom Object , bind the API in your VBCS and On particular action invoke the below API
API : https://POD CRM /salesApi/resources/11.12.1.0/CUSTOM_OBJECT_API_NAME/OBJECT_ID/child/Attachment
For More details : https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=106155803688975&id=2327091.1&displayIndex=5&_afrWindowMode=0&_adf.ctrl-state=s239uqonx_300
Thanks
Nags.