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    Carlos Polastro
    Managing Time ZonesAnswered
    Topic posted November 15, 2018 by Carlos PolastroGreen Ribbon: 100+ Points, tagged Configuration 
    87 Views, 4 Comments
    Title:
    Managing Time Zones
    Summary:
    Brasil has at this moment 4 different time zones. How to handle it in OFSC?
    Content:

    Hi,

    with daylight saving Brazil has at this moment 4 different time zones, depending on region.

    e.g.

    10:21 PM

    Thursday, November 15, 2018 (GMT-2) 

    Time in Brasilia - Federal District 

    10:21 PM   Ilha Fernando de Noronha (GMT-2) 
    9:21 PM   Belém (GMT-3) 
    8:21 PM   Manaus - State of Amazonas (GMT-4) 
    7:21 PM   Rio Branco (GMT-5)

     

    How to configure time zones in OFSC to show correct current time on Core Manage as per each Resource?

    Is there any possibility to add custom time zones?

     

    Tks!

     

     

    Version:
    18.8.8.0.10

    Best Comment

    Zsolt Tolgyesi

    Hi Carlos,

    IMO you can add as many time zones to your instance as you wish at Configuration / Display / Company time zones. After that, Resources and Users can have any of the time zones from the list, but don't except flawless solution with this, because in your case when a technician changing area then you need to manually follow the change with the TZ also. This is a general speaking, you may need to play with it some.

    Regards,
    Zsolt

    Comment

     

    • Zsolt Tolgyesi

      Hi Carlos,

      IMO you can add as many time zones to your instance as you wish at Configuration / Display / Company time zones. After that, Resources and Users can have any of the time zones from the list, but don't except flawless solution with this, because in your case when a technician changing area then you need to manually follow the change with the TZ also. This is a general speaking, you may need to play with it some.

      Regards,
      Zsolt

    • Carlos Polastro

      Hi Zsolt,

       

      thanks for reply. 

      Anyway, there is no way to add custom time zone, right? I mean, i need to select only those time zones available in OFSC.

      Regards,

       

    • Zsolt Tolgyesi

      Hi Carlos,

      Yes, I think this is the case, but as I see based on UTC all plus and minus hour zones there (but of course not with your requested name).
      New ideas can be put https://cloudcustomerconnect.oracle.com/resources/fc329fdb1c there.

      Regards,
      Zsolt

    • Carlos Polastro

      Thank you Zsolt!!!

       

      Regards,

      Carlos Polastro