System Admin and Configuration

Get Involved. Join the Conversation.

Topic

    Janusz Jasinski
    FATTACH_MAX_SIZE and Max Attachment Size isn't workingAnswered
    Topic posted August 5, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points, last edited August 5, 2019 
    31 Views, 4 Comments
    Title:
    FATTACH_MAX_SIZE and Max Attachment Size isn't working
    Content:

    Hi,

    The value we have for FATTACH_MAX_SIZE is 41943040. The value we have for Mailboxes > Max Attachment Size is 31457280

    However even with this, when sending a file, we get the error:

    This message wasn't delivered to anyone because it's too large. The limit is 25 MB. 

    Any idea why our limits are not being enforced?

    Thanks,

    JJ

    Best Comment

    Sebastiaan Draaisma

    Yeah, the 25mb is set in stone and can even be less if there is a slow connection (server time-out). There is no point in allowing/setting a higher bite size. The only explanation I can come up with is that OSVC once upon a time (back in the days before RightNow was acquired by Oracle) a higher attachment size was allowed and that this setting has never been checked/updated (many settings in OSVC, so it's easy to miss one)

    Comment

     

    • Mary Gilbert

      Here's some info that may be helpful.

      --Mary

      https://cx.rightnow.com/app/answers/detail/a_id/280

       

      File Attachments for Email Submittals

      File attachments arriving in your Oracle Service Cloud site via email are affected by the setting specified in your mailbox setup. Settings in your mailbox configuration have no effect on file attachments uploaded from the end-user pages or attached from the administration pages. For information regarding mailbox setup, refer to Setting Up a Mailbox.

      If your mailbox is hosted by Oracle, there is a recommended 25 MB size limit for emailed attachments both to and from the hosted account. When sending or receiving multiple attachments, the combined size of the attachments should not exceed the 25 MB limit.  The default size limit set per mailbox is 5 MB, so if you want to receive larger files, you will need to adjust your mailbox settings accordingly.

    • Janusz Jasinski

      Recommended 25Mb size but I have amended it or haven't I? I'm at the screen and have amended Max Attachment Size for the mailbox.

      So is the 25Mb limit set in stone? What's the point in allowing me to edit it beyond 25Mb if it won't accept it?

    • Sebastiaan Draaisma

      Yeah, the 25mb is set in stone and can even be less if there is a slow connection (server time-out). There is no point in allowing/setting a higher bite size. The only explanation I can come up with is that OSVC once upon a time (back in the days before RightNow was acquired by Oracle) a higher attachment size was allowed and that this setting has never been checked/updated (many settings in OSVC, so it's easy to miss one)