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Topic

    Madhumitha Thinakaran
    Reopen a past pending activity to future dates
    Topic posted November 30, 2018 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Resource Management, Routing / Optimization 
    68 Views, 1 Comment
    Title:
    Reopen a past pending activity to future dates
    Content:

    Hi Gurus,

    If a supervisor does not routed to an activity to the technician and stays in the his bucket the whole day. The next day can the technician move yesterdays activity to current day?

    How can this be acheived, as the supervisor is on leave and does not route. how the supervisor will assign the activity to the technician .

    Or could this be automatically rolled back to future dates if not of the activity has been started.

    Thanks,

    Madhu

    Comment

     

    • Dmytro Shurkov

      Hello Madhumitha,

      The better approach here(as for me) will be configure message scenario which change activities from scheduled to unscheduled at the end of the day.

      Then such activities could be routed to another date by the routing engine or by dispatcher.

      https://docs.oracle.com/en/cloud/saas/field-service/18d/famsc/setting-properties.html#r_unscheduleActivityActions

       

      Plan B: You could try to use SOAP API to change date for an activity. If I'm not wrong, it even supports change date for past due activities. You can try and tell us how it works:

      https://docs.oracle.com/en/cloud/saas/field-service/18d/faams/activity-management-api-overview.html#c_Update_and_Reopen_Activity_Method

       

      Hope it helps.

       

      Thank you