Expenses

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Topic

    Jason Christiansen
    Need assistance on critical bug found in the Expenses Module
    Topic posted November 29, 2018 by Jason ChristiansenBlue Ribbon: 750+ Points, last edited January 30, 2019, tagged Configuration, Expenses, Help Center, Payables, Security, Setup / Administration, Tip 
    168 Views, 6 Comments
    Title:
    Need assistance on critical bug found in the Expenses Module
    Summary:
    Need assistance on critical bug found in the Expenses Module
    Content:

    We are looking to see if other companies are using the expenses module and how they are working around the bug that Oracle does not have the capability for duplicate checking of expense reports. We also found that the mobile app allows users to submit the same expense report multiple times without warning. This has created a lot of work for us to research and get the duplicate expense report reimbursements returned to us. We found that this has been a bug logged with Oracle since 2014 (Bug 20071027).

    1. Are you using the Expenses module?
    2. Are you using the mobile app?
    3. Do you have an issue with duplicate expense reports?
    4. How are you handling this issue?
    Version:
    Fusion Cloud R13 18B

    Comment

     

    • Ujas Bhatt

      We also found that the mobile app allows users to submit the same expense report multiple times without warning.  (I am using Fusion Mobile Expense App on my ios device. In mobile app, I created an expense Item and add that to Expense report and submitted the same for approval.  Now under "Histrory" Icon i see the expense report appearing under "Submitted" and "All" icon.  When i tap on it and try to re-submit it, it doesn't give me an option to Re-Submit it).  Let me know if you are using some other method for Re-submitting the same expense report.   Also, Have you tried updating you mobile app?

      • Jason Christiansen

        I just received more information that it is not all of the time that the mobile app is submitting multiple expense reports. We have had 2 confirmed instances of it that were not able to be recreated. But since a new ER # is assigned it is causing a big concern with the application. I think what you described is accurate but we have had these other issues that contradict it working correctly 100% of the time.

    • Ujas Bhatt

      When you say new ER#,  Are you talking about the separate ER Number (and not Oracle since 2014 (Bug 20071027). If yes, Can you share that ER number, if possible?

      • Jason Christiansen

        Sorry, I use the acronym ER to refer to expense report. The 2 instances that we had the user able to submit the expense report multiple times, Oracle assigns a new expense report number to it therefor creating new expense reports for duplicate expenses.

    • Neelam Thakur

      Do these reports have the same Expense Report Number? I would think that there would be a uniqueness constraint?

      • Jason Christiansen

        They do not have the same expense report number. We have our managed services team still researching for more details as this seems to be related to the mobile application. It is creating multiple expense reports with different expense report numbers with the same expenses when the user submits the expense report.

        This is in addition to the lack of ability of Oracle to flag anything as a possible duplicate. Our last ERP/expense reporting tool would flag individual expense items as possible duplicates based on a list of criteria. It helped prevent human error of entering the same expenses twice on two different expense reports.