Policy Automation for B2C Service

Get Involved. Join the Conversation.

Topic

    Taryn Lyon
    Displaying Contextual KB Articles
    Topic posted February 27, 2018 by Taryn LyonGreen Ribbon: 100+ Points 
    42 Views, 1 Comment
    Title:
    Displaying Contextual KB Articles
    Content:

    Hello! I am attempting to have my customer facing interview display an article from our Answers database in Oracle Service Cloud based on the user's answers. I understand how to make the display of a control contexual, however, I am uncertain of how to get the Answer text to display. Might anyone have any experience with this?

    Thanks!

    Version:
    Service Cloud

    Comment

     

    • Scott Heidenreich

      I also have this question.  When I load the answer solution into an OPA attribute, all I get is the HTML source code on the screen.