Order Management

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    Matt Johnson
    Hybrid Order Promising
    Topic posted March 29, 2018 by Matt JohnsonBlue Ribbon: 750+ Points, tagged Global Order Promising 
    196 Views, 3 Comments
    Hybrid Order Promising
    How to Run Oracle Global Order Promising Cloud with an On-Premise Order Management Solution

    Starting with Release 13, Oracle Global Order Promising Cloud can schedule orders for order management systems other than Oracle Order Management Cloud. These include on-premise solutions such as E-Business Suite and JD Edwards, as well as 3rd party ERP systems. Here’s how it works.

    Order Capture and Scheduling

    Prior to order capture, the eCommerce, quoting or other order capture solution calls GOP Cloud via a web service to check availability for the items that users are considering purchasing. GOP Cloud responds with a set of supply alternatives that a user can select.

    As orders are placed, they flow into the ERP solution’s order management module, which calls another GOP Cloud web service to schedule them. GOP Cloud nets the scheduled quantities from available supply. Meanwhile, the ERP solution updates the scheduled delivery date, scheduled ship date and shipping location for each order line based upon the web service response.

    Order Fulfillment and Supply Update

    The ERP solution ships from stock, triggers manufacturing or raises a purchase order to fulfill the sales order. It also processes inbound shipments, inventory transfers and manufacturing work orders.

    Periodically – typically once a day – the ERP solution uploads refreshed information about on hand, in transits, POs, manufacturing work orders and other supply sources, as well as order status (to account for orders that have been shipped) to GOP Cloud via flat files. GOP Cloud reconciles any differences in its in-memory supply balances, and removes shipped orders from its order backlog.

    The ERP solution also periodically uploads reference data updates to GOP Cloud, including new items, shipping locations, suppliers, transit modes and lead times. These are also sent via flat files. The synchronization process is one way, so the ERP solution is always the master data source of truth.


    If major supply/demand imbalances occur, or the company wants to alter its fulfillment strategy for other business reasons, order promising administrators can use the GOP Cloud UI to reschedule previously scheduled orders. They can change sourcing locations, revise business policies (allow splitting or substitution, for instance) or ignore reservations to achieve a better promising result. GOP Cloud exports the scheduling updates in flat file form, so they can be loaded into the ERP solution.


    This is just one scenario. GOP Cloud can schedule orders that are fulfilled in multiple ERP solutions simultaneously. There are no dependencies on other SCM Cloud solutions (such as Inventory Management), though hybrid configurations that include both on-premise ERP and SCM Cloud fulfillment are possible. Note, however, that pure standalone implementations of GOP Cloud are not permitted. If a company does not subscribe to Order Management Cloud, they must at least subscribe to Planning Central along with GOP Cloud.



    • Jake Tanasale

      Good article, Matt. Thanks for sharing.

    • Joe Taylor

      Hi Matt,

      We are in the process of evaluating SCM Cloud (specifically planning central) to load data from an Oracle On Premise application (12.1.3) and use SCM cloud for planning. I am trying to locate more information on how to setup hybrid order promise to determine if and how 12.1.3 (On Premise OM) can access GOP Cloud to source and schedule an order.


      Can you direct me to any documentation that may explain this?







    • Matt Johnson


      The EBS 12.1.3 integration covers the synchronization of supply and reference data, but it does not include any sample code to invoke the Order Promising SOAP web service to schedule orders. You can find detailed documentation for that service here.