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    Jasper Oskam
    External supplier registration request keeps being rejected
    Topic posted November 20, 2016 by Jasper OskamRed Ribbon: 250+ Points, tagged Approvals/Notifications, Setup, Supplier Creation, Supplier Profile Management, Supplier Registration, Supplier User Account 
    237 Views, 18 Comments
    Title:
    External supplier registration request keeps being rejected
    Summary:
    External supplier registration request keeps being rejected
    Content:

    Hi,

    since a few days, all external supplier registration requests keep beging rejected straight away. I have linked a rule that should automatically approve all registrations, but every supplier I try keeps being rejected. The message just says ' supplier rejected' and I cannot see any additional information why the supplier is rejected. In the supplier data I cannot see any details, it just says error (see attachment).

    Internal supplier registrations do work (similar rules) and also the promote to spend approval flow works properly.

    Can I see somewhere what is the cause of this issue (why is it rejected) and what could be the cause?

    Thank you

    Jasper

    Image:

    Comment

     

    • Piyush Singh

      Request you to share release details where you are experiencing this.

      To analyze the cause of rejection, there is no report that can help. You need to check the approval rules configured for 'Manage Supplier Registration Approvals' and based upon registration data need to figure out the reason.

      Hope this clarifies.

    • Jasper Oskam

      Hi Piyush,

       

      thank you for the information. Please see the attached doc for more info. Can i somehow reset the bpm worklist so that i use the standard again? All i did was removing some assignees, but now it keeps erroring out.

       

      Thank you

    • Jasper Oskam

      I was able to get rid of the first error, so I am able to open the task again. But I can still not register any supplier (gets rejected straight away).

       

    • Piyush Singh

      Request you to use 'Manage Supplier Registration Approvals' setup task. Through Navigator menu, navigate to Setup and Maintenance and search for the given task. This task can be used to author approval rules for external registration.

      Since you have already used BPM worklist to do changes, you will get a message to confirm when accessing this setup page. Confirm on the message and use the setup page to author your approval rules.

      Also, details related to this setup page is covered in our whitepaper - Setting up Document Approvals in Oracle Fusion Procurement.

      Hope this clarifies.

       

    • Jasper Oskam

      thank you. but since i already changed it in bpm, can i also reset the bpm worklist to its orginal state, or to the other version number?

      • Jasper Oskam

        to add to that, we already opened and changed the task in an earlier stage, so that message already popped up once (before we changed the bpm worklist)

        • Piyush Singh

          The message will show up whenever you open the setup page for the first time after doing any change in BPM worklist (for same approval task).

    • Piyush Singh

      That will reset automatically when you confirm on the message that you get when accessing the setup task.

      • Jasper Oskam

        it does not give me the popup, it just opens the task (after editing bpm worklist for that task).

        Can i not add version 6133507 to the task in stead of 2112558?

        • Piyush Singh

          No, approvals setup task cannot be mapped to different version (and probably is the reason you are not getting message popup again). Suggest you to go ahead and update the approval rules in the setup task and verify the external registration approval routing.

          • Jasper Oskam

            so we have only this one left in the task, because we removed the rest in the bpm worklist. can we add rules in this task as well or do we need to go into bpm worklist again?

             

             

            • Piyush Singh

              No need to add/update anything in BPM worklist, just use setup task 'Manage Supplier Registration Approvals' to author approval rules for external registration routing.

              Hope this clarifies.

              • Jasper Oskam

                I understand, but as you can see we only have the one approval stage left in that task. How can i add other approval stage if i do not do that in BPM?

                • Piyush Singh

                  I was not aware that you have deleted a stage itself in the BPM worklist. Let me check this internally and revert on what exactly can be done to restore the change.

                  • Jasper Oskam

                    My excuses for the confusion. Thank you

                    • Jasper Oskam

                      In the business process workspace I found this error. Do you know how to solve this?

                      System error in evaluating routing slip. A system error occurred in evaluating the routing slip. The error is Error in routing slip. Error in evaluating parameter parallel/defaultOutcome in the routing slip. The error is null. The routing slip is associated with the task definition default/PrcPozSupplierRegistrationsComposite!2112558_24468217/SupplierExternalRegistrationApproval. Make sure that the parameter parallel/defaultOutcome is specified correctly. . The routing slip is associated with the task definition default/PrcPozSupplierRegistrationsComposite!2112558_24468217/SupplierExternalRegistrationApproval. Refer to the log file that is configured for oracle.soa.services.workflow.task for more details on this error and contact Oracle Support Services.
                       
    • Jasper Oskam

      that message you will only see once right? the first time you access it? Can you receive that message again to reset automatically?

     

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