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We currently have the Default Message Thread set to Private note however if the Agent changes it and send an email response we would like to make Disposition required. I don't see anything in the workspace rules that would accomplish this?? Is this possible, one would think so...
Help is appreciated.
Thanks
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I see that you can try this way to achieve your result.....
1. In the Workspace design mode, click on the Thread control and in the ribbon, under Design > Response Options > Change Incident status when Send on Save is selected
Choose the appropriate entry (statustype) and save the workspace
2. Write a workspace rule that if status changes, if status value = {status} Then make Disposition required
~Suresh
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Disposition actually has a check box to require for solved/waiting. so you wouldnt even need to write the rule for step 2
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