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    david fulton
    Notification: IFRAMES in Customer Portal
    Topic posted October 15, 2008 by david fultonBronze Trophy: 5,000+ Points, last edited October 29, 2011 
    2266 Views, 13 Comments
    Notification: IFRAMES in Customer Portal

    Hi guys,


    Just so you are all aware - we have encountered some bugs with Customer Portal embedded within IFRAMES that will impact users on IE6 and IE7 (the result is that the page essentially crashes). We are currently working on resolving these issues for the November '08 release. So, if you are planning on using IFRAMES as part of your page design, you are recommended to wait :)


    This issue was encountered displaying the answer/list page within an IFRAME.



    • cjamerlan
      i would like to confirm that his issue has been fixed in the November 08 release.  I am currently developing with this idea in mind and have my company's RN be upgraded to Nov 08 to fix this issue.  Please advise.
    • monique perkins
      Customer Portal does work in iframes in the nov 08 release.  There are some warnings thrown by the browser but all functionality is there.
    • cjamerlan

      i have the upgrade site (november 08) available to me and i tested that URL in an iframe and it redirects me to page cannot be displayed error.  It does appear to be loading, and at some point will redirect to the cannot be display error.  Please advise.

    • monique perkins

      I'm not sure I understand what is going on - but this might help


      If your site is an upgrade from 8.8 then you are still running the 8.8 pages/templates and some widgets.  While some of the widgets did get fixed there were new dialog widgets added that will help with the iframes.  You will want to look at the reference implementation (in rightnow/views) and compare it to your pages. You may need to change your widgets to the newer versions.  

    • cjamerlan
      yes the site is an upgrade from August 08.  Where can i obtain the updated widgets and templates?
    • monique perkins

      You already have them. All of the new widgets are in the rightnow/widgets/standard folder.  You can use them by referencing the path name.  All of the pages and templates are in the rightnow/views folder. 


      You can copy the pages and templates in the rightnow/views folder to the development/views folder (where your current pages are) to get the 8.11 release. Be sure to back up your current copy of pages and templates in the first.

    • cjamerlan
      thank you more question.  on the upgrade site, the standard folder under widgets is missing.  however, it is still being sourced in the template pages.  do you know how this is posisble?  where can i access my standard widget files to make modifications?
    • penni kolpin



      In November '08, the standard folder for widgets is accessed from the path euf/rightnow/widgets/standard.


      Since you can't edit those files directly, they are now accessed from the rightnow folder instead of the development folder.  So, you can copy those widgets from there and then upload your revised files into the development/widgets/custom folder.


      Hope that helps.


      Penni Kolpin

      QA Engineer

      RightNow Technologies

    • mdw2
      I have followed all these steps and still getting Internet Explorer cann open the site. Any Ideas
    • monique perkins
       If you have upgraded from 8.8 to 8.11 be sure you have changed the widget paths to the newly referenced ones in all locations.  One commonly missed is in the templates for the login widget.
    • Chris van Es


      We just updated to the November 09 version and have problems within the iframe to scroll to the top of an answer.

      For example on an answer there are related answers. By click on the related answer the iframe doesn't scroll to the head of the page. (read answer)

       Does anyone have experience with this and found a solution for the problem?




    • Leif Wickland


      Is your site public?  If so, can you provide us with a URL so we can take a look?  



    • Chris van Es

      Hi Leif,

      We just got live last week and our site is for faq is:

      The scroll problem is solved in the meantime.

      We got a suggestion to try out from RightNow:

      Add to your iframe tag:

      Code: <iframe name="iframe" onload="scrolltotop()" ...etc>

      Then in the head section of the page:

      <script language="javascript">
      function scrolltotop() {