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Topic

    Carl Robinson
    Adding a note to an incident - Web services
    Topic posted August 3, 2015 by Carl Robinson 
    121 Views, 1 Comment
    Title:
    Adding a note to an incident - Web services
    Content:

    Hi All,

    I am using the SOAP web services to create an incident, I am told there is a way to add a message containing details to the incident however I cannot find any documentation explaining how to do so! I have cracked all of the other fields but I'm a bit stuck on this!

     

    Thanks

    C

    Image:

    Comment

     

    • Suresh Thirukoti

      Carl - For adding private notes in incident via SOAP, below is the code

        Threads = new ServiceReference1.Thread[] 
                     {
                         new Thread 
                         {
                              action =ActionEnum.add, 
                              actionSpecified=true, 
                              EntryType = new NamedID 
                              {
                                   ID = new ID
                                   {
                                      id=1, idSpecified=true
                                   }
                              },
                               Text = "From SOAP WS"
                         }
                     }

       

      ~TSKMJK