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    Shreyas Pandhari
    Oracle Service Cloud - TOA Integration
    Topic posted March 4, 2015 by Shreyas PandhariSilver Medal: 2,000+ Points 
    1816 Views, 19 Comments
    Title:
    Oracle Service Cloud - TOA Integration
    Content:

    Hi,

    I read on Oracle website, recently Oracle has acquired TOA. I would like to know if there is any out of the box TOA  integration connector available? I don't see any article related to this integration. I would really appreciate if someone could respond.

     

    Thanks.

    Comment

    • Melinda Uhland

      Shreyas:

      We are currently in the process of developing the integration.  If you have specific requirements or use cases that you would like to discuss, please feel free to contact me directly, and I would be happy to setup a call.

      Melinda.Uhland@oracle.com

    • Shreyas Pandhari

      Thanks Melinda. Sure, I will let you know/contact based on the feedback I receive in my organization. However, please keep us posted here on further progress and when it can be available (approx timeline).

       

      Thanks again!

    • Sarah Sheehan

      Hello Shreyas, and thanks for your question. More information is certainly forthcoming soon and we will keep you posted here, so do check back. We look forward to being a resource for you!

      sarah.sheehan@oracle.com
      Oracle Service Cloud Outbound PM

       

       

    • Komal Mutreja

      HI ,

      I am looking for ETA and service cloud integration to retreive ETA activties into Service Cloud . Is there any update on this post . 

       

      Thanks

      Komal

    • Niranjan Manohar

      Hi Komal, there is an accelerator (for integration) between Oracle Field Service Cloud and Service cloud (ToA & RN) available (released with May 2015).

    • Sarah Sheehan

      Thanks for responding Niranjan!

      Komal, I've attached a data sheet with some high-level information about the accelerator in case it is helpful.

    • Komal Mutreja

      Hi Sarah ,

      Thanks for responding and sharing Data sheet .

      Can you please assist me , how to download this accelerator .

       

      Thanks

      Komal

    • Sarah Sheehan

      Komal, I am following up with you via email!

    • Komal Mutreja

      Sure .

      Thanks !!!

    • AM

      Hi Sarah/Melinda,

      Is Oracle field service cloud enabled/integrated with Oracle service cloud ?

      Is there any documentation if you can share.

      Thanks in advance.

      Regards

      AM

    • Sarah Sheehan

      Hi AM:

      Yes, there is an accelerator available for Oracle Field Service and Service Cloud. I've attached a document with some high-level information here. If you have more specific questions, please feel free to contact me - sarah.sheehan@oracle.com.

    • Jeff McCrory

      We have released the Service Cloud to Field Service Cloud Accelerator.  The setup guide which also contains links to the Accelerator Artifacts and Code can be found through a link in the Setup Guide.  To access this and other accelerators we now have available, please follow the directions below:

      • Go to the Sample Code for Developers and Admins: http://www.oracle.com/technetwork/indexes/samplecode/index.html
      • Scroll down to Cloud and click on "Oracle Service Cloud Accelerators"
      • Review and Accept the License Agreement
      • Scroll down to "TOA Field Service Cloud/Oracle Service Cloud Integration and Configuration Guide" and click on pdf setup guide to download.
      • The guide contains the link to download the Artifacts and Source code for the Field Service (TOA) Accelerator

      Thanks,

      Jeff

    • Puneet Rajpal

      Hi,

      I am not able to download the accelerator from the above link. The link seems to be broken. Can you guys help me with the access

    • Mohamed Ahmed

      Hi all, 

      I am working on integration between RightNow and TOA, but I'm facing an error "FS integration verb is not set or is incorrect" 

      Does anyone know what is the problem??

      Also, I am following the attached document, you may have look 

    • Sarah Sheehan

      Puneet,

      Is this the link that is not working: http://www.oracle.com/technetwork/indexes/samplecode/index.html

      Or are you unable to download anything once you reach that link?