Customer Portal

Get Involved. Join the Conversation.

Topic

    Shiloh Madsen
    Highlight/Emphasize new FAQs
    Topic posted October 7, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points, last edited October 29, 2011 
    1148 Views, 2 Comments
    Title:
    Highlight/Emphasize new FAQs
    Content:
    Is there a built in way to handle the display of FAQ's such that if an FAQ was entered before a certain threshold (within the last 30 days for instance) it could have an *, be highlighted, or displayed with a bold/different color font? If not, what are some ways to customize to do this...would we have to build a custom widget to do this?

    Comment

     

    • Dietrik

      There's the built in "new" and "updated" tags which are controled by the report being used:

       

      Edit the report to define the number of days the answer is considered to be new:
      1 Right-click the report in the Reports explorer and select Edit.
      2 Click the Views button on the ribbon and select Data Set View.
      3 Double-click the $new variable and type the number of days in
      the Expression field of the Edit Variable window.
      4 Click the OK button and save the report.
      Edit the report to define the number of days the answer is considered to be updated.
      1 Right-click the report in the Reports explorer and select Edit.
      2 Click the Views button on the ribbon and select Data Set View.
      3 Double-click the $updated variable and type the number of
      days in the Expression field of the Edit Variable window.
      4 Click the OK button and save the report.

    • monique perkins

      In addition we can use report "exceptions" to change the color of any field.  This is how the "new" and "updated' tags are changing color. 

       

      If you copy the CP answers report you can look at the exceptions and see how they are created.  You can use the same thing to change colors on any field based on your criteria.  

       

      If you need more than a color change you cna try conditionally adding a span tag to the report field you want to change with a class you specify.  Then use your css to style that tag.

      <span class="myNewAnswer"> </span>