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    Jijo Joshi
    Cant access Mobile Cloud Service Developer Console
    Topic posted February 17, 2017 by Jijo JoshiRed Ribbon: 250+ Points, last edited July 23, 2017 
    45 Views, 10 Comments
    Title:
    Cant access Mobile Cloud Service Developer Console
    Summary:
    Cant access Mobile Cloud Service Developer Console
    Content:

    Hi,

    I am not able to access developer console of MCS as i am getting 403 forbidden response. I have every roles except mobile business user & mobile max application deploy(screenshots attached). can someone help us to solve this issue  ?

    Comment

     

    • Chris Muir

      That is very odd, I've not seen similar behaviour to this.

      Firstly can you try flushing your browser cache, totally close down your browser, then retry?

      Another possibility, do not go straight the MCS UI with any bookmarked URL.  Rather clear your cache, restart your browser, and first access the Oracle Public Cloud My Services dashboard, then the Mobile Environment Service, then click on Open Console.

      Finally if the error still occurs, with your browser, can you open the Developer Tools, and attempt to capture any errors that are being raised please?  Anything that may give us a hint of what's going on.

      If we can't resolve that, assuming you're a paid customer, we may need you to lodge an SR with Oracle support.

      Regards,

      CM.

    • Jijo Joshi

      Hi Chris,

      I have tried logging again after clearing the browser cache and also in incognito window (private browser) and still facing the same. Here's the error captured using developer tool option in browser (attaching the screenshot).Screenshot_18.jpg

    • Jijo Joshi

      In My Services - Dashboard, i am able to view the development environmentScreenshot_19.jpg

    • Chris Muir

      Thanks for the information. To be honest I'm not sure, and am seeking advice.

      Can you please advise is this a trial account, or a paid customer account?

      CM.

    • Jijo Joshi

      It's a paid customer account. We have raised an SR for this as the development roles assigned seems to be appropriate.

    • Chris Muir

      Please advise the SR number.

      CM.

    • Jijo Joshi

      Hi Chris,

      Here's the SR Number: 3-14314038361

    • Chris Muir

      Thanks for the update. Please pursue a resolution via the SR. If you need urgent resolution, please escalate the SR, and if a separate bug is raised, also escalate that.

      CM.

    • Jijo Joshi

      Thanks Chris.

    • Shubham Panday

      Hi Jijo,

      Is this resolved?

      Thanks.