Integrations and APIs for Service

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Topic

    Charles Lickly
    Last Agent Activity
    Topic posted June 23, 2011 by Charles LicklyRed Ribbon: 250+ Points, last edited October 29, 2011 
    470 Views, 1 Comment
    Title:
    Last Agent Activity
    Content:

    I am sure this is easy to do but I'm having one of those days and it's not coming to me.

    I want to be able to report on agents that have not had any activity (transactions) in the last 48 hours.  I could do this easy but I can't find a simple way to pull the date/time of the last transaction/activity of a particular agent.  Only want 1 value per Agent

    Any ideas.... 

    Comment

     

    • Chris Omland

      The Connect APIs don't have direct access to the transaction logs, you would want to create a RightNow Analytics report and call the report from the APIs.

      -Chris