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    Ramesh Radhakrishnan
    Rejected supplier Invoice created via Supplier Portal -...
    Topic posted December 11, 2018 by Ramesh RadhakrishnanBlack Diamond: 60,000+ Points, last edited February 6, 2019, tagged Financials, Payables, Public Sector 
    86 Views, 3 Comments
    Rejected supplier Invoice created via Supplier Portal - Unable to Resubmit thru supplier portal

    We ran into an situation where the AP supervisor rejected the supplier invoice submitted thru the supplier portal. This invoice shows rejected status in the supplier portal. We do not see provision in supplier portal to resubmit the invoice again. What are the options to resubmit the invoice again by the supplier thru supplier portal.




    • Amarnath Govindu

      Hi Ramesh Radhakrishnan,

      I guess this might be causing due to setup, where Supplier User Roles have been not provided.

      Can you check the  the setup from Setup and Maintenance --> Define Supplier Configuration --> Manage Supplier User Roles.



    • Ramesh Radhakrishnan

      Hi Amarnath Govindu,

      Thanks for the update. We have the role assigned to the supplier user. The supplier user is able to submit invoices. But once the invoice is rejected by the AP superuser the supplier is unable to correct the invoice and resubmit the invoice. Looks like this is a limitation in the supplier portal.



    • Alan Rowland

      We've had the same issue.  We had to log a SR with Oracle Support.  In the interim we asked the supplier to resubmit the invoice.