Supplier Management

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Topic

    Arun
    Supplier Change Request UI does not display all the tabsAnswered
    Topic posted July 3, 2019 by ArunRed Ribbon: 250+ Points 
    35 Views, 3 Comments
    Title:
    Supplier Change Request UI does not display all the tabs
    Summary:
    Only the Contact tab is being displayed when Supplier Contact user is initiating a CR
    Content:

    Hello,

    Supplier Contact user has been assigned Supplier Accounts Receivable Specialist and Supplier Self Service Clerk roles. The Supplier Contact user is able to view all the Supplier profile tabs including Payments. When attempting to create a Change Request, only the Contact tab is being displayed. Note that the Supplier profile including Bank info was manually (internally) created (approved) and Supplier Contact was provided access to initiate Change requests.

    Page composer was not used to customize Change Request UI. When attempting to use Page composer to enable Organization Details tab, there were no fields available to be displayed as well.

    Assigning Procurement Application Administrator (to check role) did not enable all the tabs as well.

    Has anyone faced this issue? Note that this is a test Pod and has been configured only for Supplier Portal.

    Thanks,

    Best Comment

    Aishwarya Pawar

    Hi Arun,

    Can you check if you have enabled the Full Supplier Profile Change Management feature in Supplier Portal.

    This post should help: https://cloudcustomerconnect.oracle.com/posts/3740dd493e

    Thanks,

    Aishwarya

     

     

    Comment

     

    • Aishwarya Pawar

      Hi Arun,

      Can you check if you have enabled the Full Supplier Profile Change Management feature in Supplier Portal.

      This post should help: https://cloudcustomerconnect.oracle.com/posts/3740dd493e

      Thanks,

      Aishwarya

       

       

      • Arun

        Hello Aishwarya,

        Just to followup on my earlier response.

        The refreshed Pod had no issues with viewing the CR.

        Please note the Full Supplier Profile Change Management feature was enabled when we enabled the Supplier portal.

        Thanks,

        Arun

    • Arun

      Hello Aishwarya,

      Thank you for your quick response. Unfortunately, our pod was scheduled for refresh and wiped the settings.

      We will be re-configuring this week and will also confirm if this setting is not checked by default when Supplier portal is opt-in.

      Thanks,

      Arun