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    Priyadharshini Gopal
    Trigger a custom process when a thread is createdAnswered
    Topic posted December 27, 2018 by Priyadharshini GopalGreen Ribbon: 100+ Points, tagged Messaging 
    96 Views, 3 Comments
    Title:
    Trigger a custom process when a thread is created
    Summary:
    I want to trigger a custom process whenever a thread is created
    Content:

    Hello All,

    I want to trigger a custom process whenever a thread is created i.e whenever a staff member sends a response from a particular channel type. Thanks in advance for the help.

    Regards, Priya

     

     

    Best Comment

    Luuk

    You have the thread object in your CPM available so you can see what the last thing is that has been updated.

    It even has a timestamp.

    Comment

     

    • Luuk

      You can do that from the business rules.
      Just call a CPM when an incident is updated and check in the CPM WHAT is updated.
       

      • Priyadharshini Gopal

        Hey Luuk,

        How to find what is updated in particular for Threads? Any help and direction will be helpful.

        Regards, Priya

        • Luuk

          You have the thread object in your CPM available so you can see what the last thing is that has been updated.

          It even has a timestamp.

     

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