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Topic

    Lorna Rickett
    Analytics datesAnswered
    Topic posted May 8, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics 
    100 Views, 6 Comments
    Title:
    Analytics dates
    Summary:
    Analytics dates - when do I see today?!
    Content:

    Hi,

    In both Analytics and Insights, I never get any details for 'Today' as the date filter. I see results when I change to 'Since yesterday'. Why doesn't today show? And when does it change date?

    Thanks

    Lorna

    Best Comment

    Vincent Heinink

    Hi Lorna,

    Please note that we did see Insights for your current production skill when selecting today (verified both on 8th and 9th of May). Given that we focused on the Analytics part of your question. There was a minor issue causing the Analytics not to refresh during the day, but only after day end. That issue has been resolved and Analytics are now showing during the day as well.

    Please go ahead and verify. If there is any issue remaining, please raise an SR.

    Thank you.

    Best regards,

    Vincent

    Comment

     

    • Grant Ronald

      we're looking at this for you.

      regards

    • Vincent Heinink

      Hi Lorna,

      Please note that we did see Insights for your current production skill when selecting today (verified both on 8th and 9th of May). Given that we focused on the Analytics part of your question. There was a minor issue causing the Analytics not to refresh during the day, but only after day end. That issue has been resolved and Analytics are now showing during the day as well.

      Please go ahead and verify. If there is any issue remaining, please raise an SR.

      Thank you.

      Best regards,

      Vincent

    • Lorna Rickett

      Hi,

       

      I have this again... we can't see anything past 13-May... do I need an SR?

      Thanks

    • Vincent Heinink

      Hi Lorna,

      I'll look into it and get back to you within the hour.

      Best regards,

      Vincent

    • Vincent Heinink

      Hi Lorna,

      I can confirm the issue and engineers are working on this.

      If you file an SR it will allow us to update you better.

      Thank you.

      Best regards,

      Vincent

       

       

    • Vincent Heinink

      Hi Lorna,

      Sorry for the delay in updating, you are probably aware already but insights gathering is taking place again (as of may 18th).

      Best regards,

      Vincent