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Topic

    Kaviarasu K
    Send Remainder/alert notification to engineers based on...
    Topic posted December 21, 2018 by Kaviarasu K, tagged Collaboration, Mobility / Mobile Apps 
    44 Views, 1 Comment
    Title:
    Send Remainder/alert notification to engineers based on custom status
    Summary:
    Send Remainder/alert notification to engineers when custom status is not changed in x minutes
    Content:

    Dear Experts,

    I understand that the jeopardy notifications or Remainders can be sent to Field Engineers based on OOTB message scenario launch conditions.

    We have created few custom status values using custom property. Now we have a scenario where we need to send alerts/remainders to Field Engineers when the custom status transition is not happening in the expected time period.

    For E.g, Send Remainder notification to engineers when status is not changed from OnSite (Custom Status) to InProgress (Custom Status) within X number of minutes. 

    Any suggestion or idea would be really appreciated.

    Best Regards,
    Kaviarasu K

    Version:
    18D

    Comment

     

    • tanuj saxena

      Is there any relation of your custom activity status with the standard activity status. If yes then you can send a Email from the standard OOB message scenario trigger and delay the message by the time that you want. For ex: 15 minutes after the activity is added. 
       

      If you have a specific requirement please post it so that I can give a more specific solution.