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    Mohankumar Ponnusamy
    how to open the chat survey in the same chat page after...Answered
    Topic posted August 1, 2017 by Mohankumar PonnusamyBlue Ribbon: 750+ Points 
    197 Views, 3 Comments
    Title:
    how to open the chat survey in the same chat page after close the chat
    Content:

    Hi ,

    I like to open the chat survey in the chat page itself . I tried like this

     

    <rn:widget path="chat/ChatDisconnectButton" open_in_window="parent_window" />

    and chat rules as image attached. The survey is oepn in new window only not in parent window.

     

    Regards,

    Mohan

    Image:

    Best Comment

    Jessica Bradley

    Hi Mohankumar,



    Unfortunately there is not an 'out of the box' way to make the survey pop in the same window as the chat. But, here is a helpful post that asks the same question: Chat Survey within Chat Window?



    The best answer from Sridhar says: If you are using a survey that pops when a chat is completed, usually the survey is not popped until the user clicks on the 'Close' button. This can either be popped in a new window or the parent window if you are using the close_redirect_url on the ChatDisconnectButton widget.



    Let us know if you have additional questions--we're always happy to help!

    --Jessica



    PS: I see that you are new to the community--Welcome!!! Here are some helpful tips to getting the most out of your visit here

    Comment

     

    • Jessica Bradley

      Hi Mohankumar,



      Unfortunately there is not an 'out of the box' way to make the survey pop in the same window as the chat. But, here is a helpful post that asks the same question: Chat Survey within Chat Window?



      The best answer from Sridhar says: If you are using a survey that pops when a chat is completed, usually the survey is not popped until the user clicks on the 'Close' button. This can either be popped in a new window or the parent window if you are using the close_redirect_url on the ChatDisconnectButton widget.



      Let us know if you have additional questions--we're always happy to help!

      --Jessica



      PS: I see that you are new to the community--Welcome!!! Here are some helpful tips to getting the most out of your visit here

    • Erlin Garcia

      Hello,

      Just this I need, to open the survey in the same window of the chat not in the browser.

      Can you tell me the route to get the ChatDisconnectButton widget please?

      Thank you.

      • whitney w.

        Hi Erlin, did you figure this out? If so, did you do it by editing the ChatDisconnectButton widget?