Field Service Forumpublic

Field Service

Get Involved. Join the Conversation.

This is a public Forum  public

Topic

    Vi Giout
    Set time using application screens
    Topic posted March 22, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    87 Views, 4 Comments
    Title:
    Set time using application screens
    Summary:
    Set time using application screens
    Content:

    Hello all! We are working with the new application screens for the dispatcher role.

    Has anyone found how users can edit route activation/deactivation times - activity start/end times etc? I am wondering if we have something misconfigured or if this is not possible when working with application screens.

    Version:
    19A

    Comment

     

    • Vi Giout

      In the documentation i can see that we can still set the route activation time. 
      https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_activatequeueorroute

    • Martin Plante

      You can set it upon activation or deactivation on the GUI but once done, it can not be edited via the screen for dispatch.  This may be available via api but I would dought it.  I can see the use if someone messes up by setting its start time in the future.... hummm don't have a clue on how you can get away with it....

      Hope this helps.

      Regards,

      Martin

      • Vi Giout

        Hello Martin and thank you for your answer. 

        I am also referring to the initial activation/deactivation time. Once we started using the application screens in the place of Legacy Manage, Dispatchers can no longer set them. I am only seeing the same activate route page which can be seen from technicians (no time property) and submit sets it to current timestamp.

    • Vi Giout

      Idea posted: https://cloudcustomerconnect.oracle.com/posts/cd171d783e

     

    community forum