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Topic

    Shiloh Madsen
    AAQ page - Not requiring login
    Topic posted September 25, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points, last edited October 29, 2011 
    1295 Views, 1 Comment
    Title:
    AAQ page - Not requiring login
    Content:
    Our business rules state that we do not require a customer to create an account in order to ask a question. I am curious as to how this will work with the AAQ page I am building now. I am basing it off of the canned AAQ but with login set to false. We are gathering first and last name, phone number and email address, in addition to details of the problem itself. Will this cause an issue with ticket generation on the backend? How will the incident associate to a contact if the user is not forced to create an account before ticket submission?

    Comment

     

    • Skawn

      Hi Shiloh,

       

      I've been having the same issue.  The ultimate answer is that you can't configure Ask a Question to work unless the customer is logged in.

       

      You can ease the process by bringing both the log in link/form and a 'new user' form onto the AAQ page.

       

      This allows a new customer to create an account and Ask a Question at the same time.

       

      It doesn't allow a user who currently has an account to ask a question unless they are logged in though.

       

      I contemplated changing all the login screens to remove the password field, disabling all the my stuff /account pages and deleting all customer passwords which would kinda work but it's a bit of a case of using a sledgehammer to crack a nut.

       

      More info here: http://rightnowdev.lithium.com/rightnowdev/board/message?board.id=CustomerPortal&thread.id=180

       

       

      This is how mine looks after applying the customisation suggested by eturner in that thread.  If only the 'New Customer' form would also work if an existing customer used it it'd be ideal!

       

      http://edexcel--5571--upgrade.custhelp.com/app/ask