Reporting and Analytics for Service

Get Involved. Join the Conversation.

Topic

    Ajay Yadav
    How to know the Source URL of the ChatAnswered
    Topic posted February 6, 2019 by Ajay YadavGold Trophy: 10,000+ Points 
    55 Views, 3 Comments
    Title:
    How to know the Source URL of the Chat
    Summary:
    i want to check what was the URL of the page from where chat was initiated
    Content:

    I have multiple instances of syndicated proactive chat and syndicated conditional chat on webpages and i would like to track the amount of chats we have coming in from which URL. These URL's are custhelp.com and non custhelp pages,
    i have created a report which match the number of chats requested by day however many chats are coming under no Value as URL, i am not sure if i made a correct report or not, as per my understanding each chat will have an URL from where it was initiated.

     

    Document:

    Best Comment

    Justin

    this looks correct, i ran it on my site and get the page that our chat widget is on. I would use an inner join on the tables just as a matter of practice. 

    Comment

     

    • Ajay Yadav

      can anyone tells me if this is the correct report to get URL of chat Source ?

    • Justin

      this looks correct, i ran it on my site and get the page that our chat widget is on. I would use an inner join on the tables just as a matter of practice. 

    • Justin

      you may have some people going from one page and just pasting the url of your chat landing page into their browser, giving you the non portal places as referrers.