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    Mohana Gopal Selvam
    Team Functionality
    Topic posted February 26, 2018 by Mohana Gopal SelvamSilver Crown: 22,500+ Points 
    91 Views, 7 Comments
    Title:
    Team Functionality
    Content:

    Hi Team,

    Can anyone there help me in the below scenario

    A particular activity say Installation should be done by 3 technician( These techs should always be in a team). When this activity is routed it should be assigned to all the 3 technician at the same time and completion should be when all the techs complete the activity.

    Thanks,

    Madhu.

     

    Comment

     

    • Zsolt Tolgyesi

      Hi Madhu,

      Isn't better approach to threat them as a Team and only one activity for the lead, and others not using OFSC?
      Other ways it's seems to be very complicated. For example make 1 main activity and 2 second technician's activity, all 3 linked together and started in the same time, closing message from main only when all related tasks are closed also. This scenario will may also generate much issues while sometimes the technicians aren't done in the same time, idle times can't be filled with other activities with ease.

      Regards,
      Zsolt

    • Mohana Gopal Selvam

      Hi Zsolt,

      Can you help me out on how we could make make two technicians in a single Team.

      The scenario is where by default only two techs can handle a activity and these two tech formation is static. Any activity which is assigned based on zone/skills will be assigned to both of the techs. And both will work together in completion of the activity.

      Thanks,

      Madhu

       

       

    • Zsolt Tolgyesi

      Hi Madhu,

      Tech1 is the lead of the team who will get the (main) activity, the other one is the second technician who will get an "Assist" activity or drag-and-drop assist on the Resource Tree.

      Regards,
      Zsolt

    • Shankar Narayanan
      Just to add on top of Zsolt comments, ensure there is an activity type with team work option enabled
    • Shankar Narayanan
      Just to add on top of Zsolt comments, ensure there is an activity type with team work option enabled
    • Mohana Gopal Selvam

      Hi Shankar and Zcolt,

      But when incident is created in OSvC wit activity as team, it is not getting created in OFSC

      Thanks in Advnace

    • Shankar Narayanan

      Hi,

      I am not clear if I follow. Can you share the JSON being sent across? It would help in identifying the issue if sufficient details are provided.

      Thanks