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Topic

    Nag A
    Send Auto Response on HolidayAnswered
    Topic posted February 14, 2018 by Nag ABlue Ribbon: 750+ Points 
    213 Views, 7 Comments
    Title:
    Send Auto Response on Holiday
    Content:

    Hi,

    Customer is looking to send auto response on Holidays,
    Example: In China interface they have holiday on particular day only on that day they want to send out of office or It is holiday as auto response.

    Customer creating their incident by using Techmail. When they send a mail to service cloud mailbox on Holiday they should get a auto response only on that day. is there any setting at response requirements level or any other place.
    Thanks & Regards,
    Nagendra

    Best Comment

    Makarand Malandkar

    Hi Nagendra,

    Please review the out of office accelerator https://cx.rightnow.com/app/answers/detail/a_id/5436.

    Although this is not exactly what you are looking for but something very close to it.

     

    Regards,

    Makarand

    Comment

     

    • Dev Aditya

      Hi nagendra,

      You can use conditional sections in Message template.

       

       

      Thanks,

      Dev

    • Sebastiaan Draaisma

      Hi Nagendra.



      Yes, like Dev said, this can be done with a conditional message template based on incident creation and or updated date.

      In addition you may also be intrested in this idea in the idea lab :-)



      Insert standard text based on weekday (ex. "Have a nice weekend")




      It would be nice to be able to use the system date in a workspace or business rule to be able to insert a standard text based on weekdays (and even fixed dates) to allow a more personalized standard text to be inserted every Friday in which we wish the customer a pleasent weekend. Other uses are personalized messages a day before public holidays, Christmas, Eastern, etc, etc.


    • Makarand Malandkar

      Hi Nagendra,

      Please review the out of office accelerator https://cx.rightnow.com/app/answers/detail/a_id/5436.

      Although this is not exactly what you are looking for but something very close to it.

       

      Regards,

      Makarand

    • Gursimran Singh Saini

      Or you can use Business Rules to check Interface and then send the appropriate Response using Standard Text.

      Remember to Apply SLA Instance first.

      Then check if Incident.Created = in response interval or not in response interval.

    • Suresh Thirukoti

      As @Makrand told, if you want to have proper control and medium to complex business use cases implementation, then OOO accelerator is the way to go...We have done few POCs using that accelerator and its super tool

      ~Suresh

    • Nag A

      Hi

      Thank you Makarand, Suresh, Gursimran, Sebastiaan and Dev for your valuable inputs.

      Thanks & Regards,

      Nagendra

    • Nag A

      Hi Makarand/Suresh,

      Will that OOO accelerator will trigger in case of Techmail also?

      Thanks & Regards,

      Nag