Order Management

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    Shankaran Swaminathan
    Item Substitution for Kit
    Topic posted September 19, 2019 by Shankaran SwaminathanRed Ribbon: 250+ Points, tagged Order Management 
    29 Views, 2 Comments
    Item Substitution for Kit
    Item Substitution for Kit

    Customer has a requirement to do substitute the components in the Kit during the order entry. Please let me know if there is a functionality to do item substitution for kits . Also how does the item relationships setup like cross sell or upsell done in PIM work in Order entry?




    • Venkatesh Malapati

      Item substitution is currently supported only on standard items in Order Management Cloud. There is also an ER#28557113  on Order Management for supporting upsell/cross-sell relationship when an order is entered.

      • Shankaran Swaminathan

        Thank you for the update Venkatesh.Customer requirement is to have the Quote captured in Model level and when the Quote is converted to Order the Model has to explode with  its components. Customer team responsible for design would then modify the Order lines by either updating or substituting the components. We are able to achieve the BOM explosion by defining it as Kit but we were not able to do any modification or able to substitute the components in Kit since it is not supported.

        Is there any workaround / options that you can suggest for this requirement.