Communication Channels

Get Involved. Join the Conversation.

Topic

    Janusz Jasinski
    Chat links become encodedAnswered
    Topic posted October 2, 2018 by Janusz JasinskiSilver Crown: 22,500+ Points, tagged Chat 
    80 Views, 2 Comments
    Title:
    Chat links become encoded
    Content:

    Hi,

    When an agent sends the customer a link, it's fully encoded and when a customer sends a link to the agent, the link also becomes encoded

    In fact, not only the link but whole sentence

    Any idea why this is happening and how to prevent it?

    Thanks,

    JJ

    Best Comment

    Janusz Jasinski

    Thanks - will give this a go when chat comes back online!

    Comment