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Topic

    Erlin Garcia
    Error deleting capacity categories and skills
    Topic posted October 14, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    29 Views, 2 Comments
    Title:
    Error deleting capacity categories and skills
    Summary:
    Error deleting capacity categories and skills
    Content:

    Any with this problem?

    I need to eliminate job skills and capacity categories but it shows me the following message:

    https://www.screencast.com/t/SIV4QosOVP5

    Is there a reason why even if they are deactivated, no technician has them, no time interval using them cannot be eliminated?

    Comment

     

    • Zsolt Tolgyesi

      Hi Erlin,

      IMO that's happen often, because the system has a relation (but this is hidden from you) with the record which you're trying to delete. Inactivate now, and later (maybe shorter than a year) you will be able to delete completely. This is a good reason to reuse unwanted entries.

      Regards,
      Zsolt

    • Chris Phillips

      most likely you'll have previous activities from up to 90 days in the past which are related to the skills/capacity categories you're trying to delete.