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    Lakshay Bhalla
    create custom chat using rest api on external pageAnswered
    Topic posted February 4, 2019 by Lakshay BhallaGold Trophy: 10,000+ Points, last edited February 4, 2019, tagged Chat 
    132 Views, 2 Comments
    Title:
    create custom chat using rest api on external page
    Summary:
    create custom Chat functionality on external page
    Content:

    Hi everyone,

    I want to create custom chat interface on external page and it shoud serve the same fucntionality as the Customer portal Chat widget does.

    I tried using syndicated widgets but I am not supposed to use syndicated widget.

    A little help would be appreciated.

    Thanks in advance!!

    Version:
    Oracle service cloud version 18C and customer portal framework v3.7

    Best Comment

    Robert Surujbhan

    Hi Lakshay - have you taken a look at the new Chat Consumer REST API?  This is available with Oracle Service Cloud 18D.  It provides a REST-based service for building custom end-user chat applications (web, mobile, etc.).  You can read more about it here.  It sounds like what you need. 

    Another option to consider in 18D are the new Chat Inlay widgets.  These are similar to the classic syndicated chat widgets, but the Inlays provide chat experiences outside of the Customer Portal pages (they are designed to work entirely on external web pages).  Have you looked into this option?

    You mentioned 18C, so you might want to take a look at your upgrade schedule?

    Comment

     

    • Robert Surujbhan

      Hi Lakshay - have you taken a look at the new Chat Consumer REST API?  This is available with Oracle Service Cloud 18D.  It provides a REST-based service for building custom end-user chat applications (web, mobile, etc.).  You can read more about it here.  It sounds like what you need. 

      Another option to consider in 18D are the new Chat Inlay widgets.  These are similar to the classic syndicated chat widgets, but the Inlays provide chat experiences outside of the Customer Portal pages (they are designed to work entirely on external web pages).  Have you looked into this option?

      You mentioned 18C, so you might want to take a look at your upgrade schedule?

    • Lakshay Bhalla

      Thankyou, Robert.

      I appreciate your response.

      I'll try your suggested way.