Policy Automation for B2C Service

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Topic

    Saravanan Sekar
    Contact creation - Check
    Topic posted February 22, 2017 by Saravanan SekarBronze Trophy: 5,000+ Points 
    146 Views
    Title:
    Contact creation - Check
    Content:

    Hi All,

    I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the email id not having contact then create a contact as well as incident for that contact.

    Example:

    Its like a enquiry page. First user enter their information like first name,last name and email address then they will give interested product details through opa interview. if that particular email id has contact then incident should create under that email id.(only incident). if given email id not having contact then contact as well incident should be create (contact + incident). i need to check contact before creating incident.

    Thanks,

    Joe

    Version:
    OPA