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    shuvan sarkar
    Scheduling custom process
    Topic posted September 17, 2019 by shuvan sarkar 
    27 Views, 8 Comments
    Title:
    Scheduling custom process
    Summary:
    Scheduling custom process
    Content:

    I want schedule one of my custom process(object event handler). It should be run everyday morning. How can it be possible to schedule custom process from Oracle service cloud?

    Version:
    OSvC 19B

    Comment

     

    • Sebastiaan Draaisma

      One way to do this (not officially recommended) is through a custom script in a report. Schedule the report and it will run the report with the custom script performing the actions.

    • Tushar Gupta

      Custom Processes can't be scheduled. One way to do this is through as suggested by Sebastiaan.

    • shuvan sarkar

      We want update the incident field using custom script and it should be schedule everyday. Is it possible or not?

    • Lakshay Bhalla

      Hi,

      Refer this question and solution, it may help in your case.

      https://cloudcustomerconnect.oracle.com/posts/abad27773a?commentId=289182#289182

       

      Thanks

    • Sebastiaan Draaisma

      We want update the incident field using custom script and it should be schedule everyday. Is it possible or not?

      May I know your use case?
      As there may be a better alternative as custom scripts should only be used if there is no out of the box solution.

      • shuvan sarkar

        Actual requirement are explained below.

        I want to create one new incident status 'Waiting' and I want this status should not be participated in any incident features like advance routing,auto close by agedatabase etc. Now for creating status I have select one status type from the below mentioned incident status type:

        1 - Unresolved (If I select this then It will be participated in advance routing)
        2 - Solved (If I select this then customer will get a email of closed incident)
        3 - Waiting (If I select this then It will be autoclosed by agedatabase whcih is configured as 7 days )

        As explained above I can not chose any of the above status type.

        Is it possible to create a new dummy status type with new status which do not have any special meaning?

        If it is not possible then I am thinking I will create a status 'Waiting' with status type 'Waiting'. Now I do not  want to auto closed those incident which has status 'Waiting' by agedatabase. So, I will create one custom script which will update some incident field which has status 'Waiting' and last updated date is 7 days older. In this case 'Waiting' status incident will not close automatically by agedatabase.

        Please suggest some better solution if possible

         

    • Sebastiaan Draaisma

      Is it possible to create a new dummy status type with new status which do not have any special meaning?

      No, it is not possible to create your own status type (only status id)
      You could try to use a solved status type and use an additional condition in your BR IF section to prevent the email from being sent or use a BR with the 'Do not send response'.
      This should allow you to mark incidents with status X (a solved status type) without the customer getting a response

      IF
      Status equals X

      THEN
      Do not send response

      Do Not Send Response Select this action to prevent an automatic response from being sent when an incident is updated.

      For example, if your responses are delivered through a message system outside of Oracle Service Cloud, you can use this rule to suppress an automatic response.To ensure all responses are suppressed, this rule must be executed last.

      Source: http://documentation.custhelp.com/euf/assets/devdocs/cloud18d/olh/CoreFeatures/topicrefs/c_Actions_for_incident_rules_bq1133279.html