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    Kelly Cooper
    Change in Enhancement Request Processes – Impact to ERP a...
    Announcement posted June 20, 2019 by Kelly CooperGold Trophy: 10,000+ Points, last edited August 21, 2019 by Bernice LamBronze Crown: 15,000+ Points, tagged Financials, GRC, Maintenance, PPM, Procurement, SCM 
    1799 Views, 18 Comments
    Title:
    Change in Enhancement Request Processes – Impact to ERP and SCM Cloud Customers
    Abstract:

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. 

    Announcement:
     
    Oracle Cloud Customer Connect
    Change in Enhancement Request Processes – Impact to ERP and SCM Cloud Customers

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery.

    The Idea Labs are feedback forums where Oracle Applications customers can submit ideas, collaborate on solution approaches, vote for their favorite ideas, and see which are being implemented by Oracle.  

    If a service request (SR) is determined to be a product enhancement, customers can decide if they would like to log this as an Idea in the appropriate Idea Lab (or vote on one that is already established in the Lab). Enhancement requests will no longer be created in My Oracle Support. Having ideas within the Idea Labs allows customers to have further conversations with other Oracle ERP and SCM Cloud Customers, Partners, and Product Development. This will deliver more transparency on enhancement suggestions by allowing customers to socialize their ideas and the ability to vote on others. Customers will be able to see the periodic updates on the most voted ideas from the ERP and SCM Cloud Development team.

    You can also review the ERP and SCM FAQ documents regarding this change.

    Targeted date for this change is August 1, 2019. We have scheduled a Customer Connect session that you may join if you have any questions.

    Integrated Cloud Applications & Platform Services
     
     

    Comment

    • Hemal Kapasi

      Hi Pritish,

      The Engagement Cloud Idea Lab has now been renamed to Sales and B2B Service 

      you can create your idea there

      Cheers

      Hemal

    • Pritish Ramlugun

      Hi Hemal,

      Thanks for the information. But when I navigate to that page, it tells me that I can't raise ER for Financials or SCM or HCM.

      Is there another place where to raise same. Please note that the ER is for Financials, FA module

      Pritish

    • Hemal Kapasi

      Hi Pritish,

      I have sent you a direct message with more details.

      Hemal