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Topic

    Ajay Yadav
    how to share screen in osvc
    Topic posted May 24, 2019 by Ajay YadavGold Trophy: 10,000+ Points 
    36 Views, 2 Comments
    Title:
    how to share screen in osvc
    Content:

    As per the document Cobrowsing lets customers share their desktop with agents who are helping them on the telephone, just want to confirm when customer share their screen, agent can see everything open on desktop or it is application/webpage based.

    i am asking this because my client is looking for a solution through which Agent can help customer on their website.

    Comment

     

    • Justin

      there are two types of cobrowsing, regular and premium. With premium you get the tru screenshare experience with regular you just get their webbrowser.

    • Jess Campbell

      There are different modes in co-browse, along with different views:

      In certain cases, you will need to escalate to Advanced co-browse mode in order to assist a customer.

      Reasons to escalate to Advanced mode include the following.

      • You need to see content that resides outside of the corporate website pages visible in Instant mode (e.g., a desktop application, a document, a third-party resource website, etc.).

      • On-page elements are not displaying properly in Instant mode (e.g., Flash, dynamic content, Silverlight, etc.).

      View Only

      Select this option to view the active window.

      View + Pointer

      Select this option to view the customer’s active window and use a labeled mouse as a pointing device on the customer’s screen.

      With this option selected, mouse-click functionality does not work on the customer’s active window. This option is selected by default.

      View + True Pointer

      Select this option to view the customer’s desktop and control the movement of the customer’s mouse or other pointing device.

      With this option selected, mouse-click functionality does not work on the customer’s desktop.

      Full Control

      Select this option to view the customer’s active window, control all mouse or other pointing device functions (pointer and mouse clicks),