Expenses

Get Involved. Join the Conversation.

Topic

    Jesus Nolasco
    Expense Report Approval Error
    Topic posted June 27, 2019 by Jesus NolascoRed Ribbon: 250+ Points, tagged Expenses, Financials, Public Sector 
    72 Views, 5 Comments
    Title:
    Expense Report Approval Error
    Summary:
    Invalid action on workflow task or user does not have priviledge to perform this action
    Content:

    We are getting the attached error for a couple of users after 19B update over the weekend of June 22nd.

     

    Anyone experienced this before? Or seeing something similar?

    Version:
    19B (11.13.19.04.0)
    Image:

    Comment

     

    • Jon Kelly

      Hi, Jesus,

      We've seen this error before but usually only when the task has already been acted on, and the bell doesn't clear out. When they try to act again, it has either been already approved, or was withdrawn by the user. Also, is the approver directly assigned in the workflow, or using a vacation rule because that can create issues depending on how your approvals are set up. 

      Jon

      • Jesus Nolasco

        Jon, 

        Thank you for the information, could you please explain "is the approver directly assigned in the workflow"? I checked and the approver does not have a vacation rule. 

         

        Thanks,

        Jesus

      • Jesus Nolasco

        Jon, 

        I also noticed that this is not for everyone, it seems to be just for a subset a people that are under the same Line Manager and Department, an isolated group. Which I find really weird. Any ideas there?

         

        Thanks,

        Jesus

    • Jon Kelly

      I was curious if the person approving was assigned based on the workflow setup i.e. line manager, cost center, PI, etc., or if the task had been reassigned. I'd definitely open an SR to have Oracle reviewing while you troubleshoot. There are so many variables that could be used for workflow setup, so it's hard to make a judgment call without seeing the history on the document, BPM history, and knowing workflow configuration. Other than delegations or vacation rules, the only other time I've seen it is when the workflow is built in a first responder wins rule set and going to multiple people. If one person acted on it already, the task didn't always remove from other people's worklist and they hit the error trying to approve since it had already been approved. 

      Jon

    • Jesus Nolasco

      So it looks like this has to do with a vacation rule set up to go to another individual. The error is basically saying that the Line Manager that has the Vacation Rule does not have permissions to re-assign to the individual that it's being re-assigned to.