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    Shannon Greene
    Chat in I-frame of company websiteAnswered
    Topic posted May 12, 2015 by Shannon GreeneGreen Ribbon: 100+ Points, tagged Chat 
    164 Views, 1 Comment
    Title:
    Chat in I-frame of company website
    Content:

     I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions.

    1)  If a user clicks on an area outside of the Iframe, does the user lose their chat connection?

    2)  If a user is in chat and is sent a link to click on, can the user be sent toa page within the current browser window, or does it need to be a new window?

    3)  If a user in in chat and goes outside of that session, (ie they go to another page within the site), will the user be reconnected to the same chat session/agent when they return.

    4)  Is Chat responsive (ie, will it resize correctly if on a mobile device if embedded in an Iframe?)

    5) Has anyone successfully been able to do this without issue?  Can someone send me a link to a site that has chat embedded?

    We are needing answers relatively quickly.  The Web Design team is currently redesigning the existing site and would like to embed chat for a more seemless experience (we currently are not using any other functionality provided by the customer portal).

     

    Thanks,

    Shannon

     

    Best Comment

    Jessica Bradley

    Hi Shannon,

    I’ve provided some help below, but I would also suggest working with Oracle Consulting Services or an Oracle Partner to develop this customization.

    A1: No, it should not, unless either the iframe or the parent page is being navigated to a separate page.

    A2: Today, when an end user clicks on a link inside the transcript the link is opened in a new window. If you want links to be opened within the same browser window, that will require customization to one or more widgets.

    A3: It is possible to connect to the same chat session/agent when navigating to another page within the site, however that requires customization. This would require you to customize one of the widgets that detects if it is an existing session and NOT pop a dialog to the end user that asks them whether they want to connect to the existing session or create a new session.

    A4: This depends on your implementation.

    A5: Oracle Consulting Services or an Oracle Partner may have implementations they can provide as references. If I hear of any examples, I will add a comment to your post here.

    I hope this is helpful,

    -Jessica

    Comment

     

    • Jessica Bradley

      Hi Shannon,

      I’ve provided some help below, but I would also suggest working with Oracle Consulting Services or an Oracle Partner to develop this customization.

      A1: No, it should not, unless either the iframe or the parent page is being navigated to a separate page.

      A2: Today, when an end user clicks on a link inside the transcript the link is opened in a new window. If you want links to be opened within the same browser window, that will require customization to one or more widgets.

      A3: It is possible to connect to the same chat session/agent when navigating to another page within the site, however that requires customization. This would require you to customize one of the widgets that detects if it is an existing session and NOT pop a dialog to the end user that asks them whether they want to connect to the existing session or create a new session.

      A4: This depends on your implementation.

      A5: Oracle Consulting Services or an Oracle Partner may have implementations they can provide as references. If I hear of any examples, I will add a comment to your post here.

      I hope this is helpful,

      -Jessica