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Topic

    Madhumitha Thinakaran
    Add custom status
    Topic posted November 29, 2018 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Collaboration 
    57 Views, 3 Comments
    Title:
    Add custom status
    Content:

    Hi Gurus,

    Can we add custom status within the existing status field?

    Thanks,

    Madhu

    Comment

     

    • shankar

      IMO, we cant add any new status in OFSC. Several requests in ideas labs have been raised on this and I don't think OFSC development team has given any indication if they will provide the functionality.

    • Dmytro Shurkov

      Hello Madhumitha,

      Could you please share some light on business cases/needs for such requirement?

      Thank you

    • Graham Sawell

      Unless there is a very specific and essential requirement (which can normally be covered with custom properties, pre/postwork or service requests), I would be shy of getting trapped in status design. OFSC is not going to budge and it's normally for good reason.

      At first it seems counterintuitive, but the simplification of statuses looks to minimise processing by technicians, improve compliance and squash bad habits from other FSMs that unfortunately still linger in 2018 (dispatching to device, having separate mobile and dispatch states, it's all a mess best left forgotten!) if you need to complicate the status design due to existing architecture, have the middleware add the verbosity required by the upstream system. I have had to do this a couple of times where e.g. SAP is involved.