B2C Servicepublic

Customer Portal

Get Involved. Join the Conversation.

This is a public Forum  public

Topic

    DavidTse
    Search results caching bug
    Topic posted November 3, 2008 by DavidTse Green Ribbon: 100+ Points, last edited October 29, 2011 
    1051 Views, 5 Comments
    Title:
    Search results caching bug
    Content:

    Issue

     

    Search results seem to be caching when moving from one page to another.  This would be fine but it’s not consistent.

     

    Background

     

    -         Added 2 tabs to the portal, Assets & Exchange each has its own page

    -         Assets and Exchange page identical to standard find answers page except they have a customized AnswerSearchArea widget

    -         The customized AnswerSearchArea widgets are identical to the standard one except that the reportpage is set to the originating page (so search results stay on same page)

    -         Each AnswerSearchArea widget has a specific report assigned

    -         Each tab uses the navigationTab widget

    -         The Assets & Exchange tab use /p/<prod_id>/noIntercept/1 so that the correct product is pre-selected i.e. on Assets page Assets product is selected and uses the Assets report

    -         Our products are: Hub, Assets, & Exchange

     

    Scenarios

     

    1)      Assets Tab -> Search -> Exchange Tab = Assets selected as product with 10 results (correct, search on Assets returns 10 results)

    2)      Exchange Tab -> Search -> Assets Tab = Exchange selected as product with 8 results (correct, search on Exchange returns 8 results)

    3)      Find Answers -> select Exchange as product, search -> Assets Tab = Exchange selected as product with 8 results (correct, search on Exchange returns 8 results)

    4)      Find Answers -> select Assets as product, search -> Exchange Tab = Assets selected as product with 10 results (correct, search on Assets returns 10 results)

    5)      Find Answers -> select Hub as product, search -> Assets Tab = Hub selected as product with 10 results (incorrect, search on Hub should return 258 results, as well the results shown are from the Assets report)

    6)      Find Answers -> select Hub as product, search -> Exchange Tab = Hub selected as product with 8 results (should be 258 results, as well the results shown are from the Exchange report)

     

    Scenarios 1-4 are acceptable but 5 & 6 are not. 

     

    I would speculate that because the Assets and Exchange each have a report assigned to the AnswerSearchArea they use that when the Hub is selected as a product in a previous search.

     

    Either the correct search results should be shown (258 if Hub is selected) or the proper product should be selected (i.e. on Assets page, if Asset report being displayed then Assets should be selected).

     

    Alternatively, if the search cache could be cleared each time a tab is clicked that would be sufficient.

    Comment

     

    • monique perkins

      The search cache is cleared on each page hit. 

      The only time it is cached is when there are multiple widgets on a page using the same id and filters. 

      IE8 (which is in Beta) does seem to cache data when it shouldn't - but testing on firefox should be OK

    • DavidTse
      The pages are based on the default Find Answers page.  I guess because that page uses more than one widget with assigned report ids that it's caching?
    • monique perkins

      Correct. Each search or report widget calls to report_model to get the correct information.  Because of that we cache the data if possible to speed up the requests

       

    • frank tsai

      Is there a way to manually clear this cached data for testing?

    • Leif Wickland

      ftsai,

      There is no official way to clear the cache.

      Leif

     

    community forum