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    Vigneshwar V
    Outlook Integration InstallationAnswered
    Topic posted November 23, 2018 by Vigneshwar VRed Ribbon: 250+ Points 
    21 Views, 3 Comments
    Title:
    Outlook Integration Installation
    Content:

    Hi Team, 

               We have a use case where outlook contact to be integrated to RightNow contacts. By referring the below link we enabled outlook integration tab in " configuration  settings-> Staff Management -> Profiles-> Permissions " .While installing the software from 

    "File -> Links -> Outlook Software Integration " error message is displayed as " The installation package can not be opened " . 

     Link : https://rightnowcx.wordpress.com/2013/06/10/configuring-outlook-integration/

     i have enclosing the error message as attachment. Has anyone overcome on this or guide to help me out ?

      Thanks and Regards, 

      Vigneshwar V

     

    Image:

    Best Comment

    Jepee Celorico

    Hi,

    You will need to update to enable TLS 1.1 and TLS 1.2 secure protocols in WinHTTP for Windows. 

    Here is the link: https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

    You will want to scroll down to the "Easy Fix" section and click the download button and install the .msi. Once it is installed, restart your computer and then try to re-install the Outlook Integration via the OSvC Console.

    Regards,

    Jepee

    Comment