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    adla sayeed
    iOS device - Chat Request form redirects to blank pageAnswered
    Topic posted November 1, 2017 by adla sayeedBronze Medal: 1,250+ Points, tagged Messaging 
    106 Views, 2 Comments
    Title:
    iOS device - Chat Request form redirects to blank page
    Content:

    Only on an ios device within WeChat browser when user clicks on the chat link "https://xxxxxxxx.custhelp.com/app/chat/chat_launch" , the page re-directs to a blank page https://xxxxxxxxx.custhelp.com/euf/core/static/blank.html..

    I have detailed out the issue we are experiencing and steps to replicate it.
    1. Customer is using an IOS device. Customer opens the WeChat application.
    2. Customer then clicks on the chat link and the chat form should open in WeChat browser.
    3. But when customer clicks on the chat link, the link in the WeChat browser redirects to https://xxxxxxxxxx.custhelp.com/euf/core/static/blank.html.
    4. Why is the chat form not opening when user clicks on the chat link "https://xxxxxxxxxxx.custhelp.com/app/chat/chat_launch" in a WeChat browser in an IOS device?

    The above issue is specific only to IOS user and on WeChat browser only. The same works perfectly with android device.

    Please advice how the issue can be resolved.

    Best Comment

    Jessica Bradley

    Hi Adla,

    I suggest opening an SR with our Technical Support team.

    --Jessica 

    Comment