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    Al Marciante
    Change in Enhancement Request Processes – Impact to EPM C...
    Announcement posted August 27, 2019 by Al MarcianteBronze Trophy: 5,000+ Points, tagged Account Reconciliation, Enterprise Data Management, Financial Consolidation and Close, Narrative Reporting, Planning, Profitability and Cost Management, Tax Reporting 
    484 Views
    Title:
    Change in Enhancement Request Processes – Impact to EPM Cloud Customers
    Abstract:

    Oracle EPM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect.

    Announcement:
     
    Oracle Cloud Customer Connect
    Change in Enhancement Request Processes – Impact to EPM Cloud Customers

    Oracle EPM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery.

    The Idea Labs are feedback forums where Oracle Applications customers can submit ideas, collaborate on solution approaches, vote for their favorite ideas, and see which are being implemented by Oracle.  

    If a service request (SR) is determined to be a product enhancement, customers can decide if they would like to log this as an Idea in the appropriate Idea Lab (or vote on one that is already established in the Lab). Enhancement requests will no longer be created in My Oracle Support. Having ideas within the Idea Labs allows customers to have further conversations with other Oracle EPM Cloud Customers, Partners, and Product Development. This will deliver more transparency on enhancement suggestions by allowing customers to socialize their ideas and the ability to vote on others. Customers will be able to see the periodic updates on the most voted ideas from the EPM Cloud Development team.

    You can also review the EPM FAQ Document regarding this change.

    Targeted date for this change is October 1, 2019. We have scheduled a Customer Connect session scheduled on September 25 that you may join if you have any questions. 

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