For partners that build or integrate commercially available applications and service solutions with the Oracle Cloud Platform
For partners that provide implementation or managed services around Oracle Cloud Applications
Hi Experts,
I couldn't find any documentation to create contact with multiple SLA instances assigned to it, using SOAP XML request. If anyone has worked on it, please help me with syntax.
Many Thanks,
Dev
Hi Team,
How can we remove side panel(as shown in attached screen shot) from home page of BUI?
Thanks,
Dev
Hi Experts,
We have extended a standard 'okcs' widget to filter search in browse page. It is working absolutely fine in development mode, but we are facing error in stage and promoted mode.
Errors are as below:
Error logged in console- "Failed to load resource: the server responded with a status of 500 (Internal Server Error).”
"There's no widget instance id (w_id) specified for custom/test/testOkcsProductCategorySearchFilterNew!"
Error Logged in network Preview- “Fatal error: Class 'RightNow\Widgets\ProductCategorySearchFilter' not found in /cgi-bin/testknowledge.cfg/scripts/cp/core/widgets/standard/okcs/OkcsProductCategorySearchFilter/1.2.2/optimized/optimizedWidget.phpon line 3”
I saw such scenarios posted in community where code is working fine in ‘dev’ but it breaks in ‘stage’ and ‘promote’, however, there were no successful solution mentioned. Anyone resolved this issue?
Many Thanks,
Dev
Hi Experts,
We are migrating CP from 2.0 to 3.7. In 2.0, when someone uploads any attachment in AAQ page, it displays file size also with the file name, please check the attached screenshot. however, we can't find the file size in upgraded version.
Can anyone please help me with it. How can we display file size with file name of the attached document.
Thanks,
Dev
Hi Gurus,
We are migrating CP from 2.0 to 3.7. We are facing an issue with standard widget "Standard/input/SmartAssistantDialog" which is called on "ask.php" page. When we click on close button, only mask of background is removed, dialogue box stays. Please check the screenshot attached.
What could be the possible reasons for this issue, please help.
Thanks a ton,
Dev
Hi Experts,
Currently we are migrating our site from CP version 2 to CP version 3 and we have completed our changes in our development environment. Now while deploying the changes to staging environment we have below queries:
Thanks,
Dev
Hi Experts,
Is it possible to update SLA of a bunch of closed incidents using connect PHP?
If yes, then what will be the syntax for it?
I found similar post in idea lab- http://communities.rightnow.com/posts/f625e311de , however, I am not sure if it is feasible now or not.
Many Thanks,
Dev
Hi Experts,
We are trying to integrate Oracle Bot with Service Cloud. Below is the configuration area at the bot side.
We want to understand if anything needs to be enabled to at Service cloud to make this handshake work. Below is the screenshot of the configuration. However, when we do “Agent Initiation” from the Bot, we are not getting any response.
Many Thanks,
Dev
Hi All,
I am trying to copy a txt file saved in asset folder of WebDav, in CPM. I am getting restricted access error. Please check the attached screenshot. Please give some insights where I can go wrong.
Many Thanks,
Dev